Refund & Cancellation Policy

Highlands Perfect Stay provides property information and facilitates booking enquiries through the website https://highlandsperfectstay.com.

This Refund & Cancellation Policy explains how cancellations, refunds, and booking changes are handled.

1. Booking Responsibility

Highlands Perfect Stay does not directly manage or process bookings unless explicitly stated. Bookings are typically confirmed and managed by individual property owners, managers, or third-party booking providers.

As such, refund and cancellation terms are determined by the relevant property provider.

2. Cancellation Policy

Cancellation terms vary by property and are set by the property owner or booking provider.

Guests are responsible for reviewing and agreeing to the applicable cancellation policy at the time of booking
Cancellations must be made in accordance with the terms provided in the booking confirmation

3. Refund Policy

Refund eligibility, amounts, and timelines are governed by the individual property’s refund policy.

Highlands Perfect Stay does not issue refunds for bookings made with third-party providers or property owners
Any approved refunds will be processed by the party that received the payment

4. Amendments and Date Changes

Requests to modify booking dates, guest details, or length of stay are subject to availability and approval by the property owner or booking provider.

Amendments may be subject to additional charges.

5. No-Show Policy

Failure to arrive on the scheduled check-in date without prior notice may be treated as a no-show.

No-show policies, including any applicable charges, are determined by the property owner.

6. Exceptional Circumstances

In certain circumstances (such as severe weather, government restrictions, or other events beyond reasonable control), cancellation or refund terms may be assessed by the property owner on a case-by-case basis.

Highlands Perfect Stay is not responsible for decisions made by third-party providers in such cases.

7. Disputes

Any disputes regarding cancellations or refunds should be raised directly with the property owner or booking provider responsible for the booking.

8. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Updates will be effective upon posting on this page. Continued use of the website constitutes acceptance of the revised policy.